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Customer Solutions


  • A confirmation of order will be sent directly to the billing e-mail in your Salesforce order between 1-2 working days after you have signed your contract.

    Once you have been sent your confirmation, please check to ensure the booking details are correct.  If you have any questions, please contact us on 020 3006 9232, where a member of the Customer Solutions team will assist you.

  • Exterion Media has a highly skilled and dedicated Production team with the ability to fulfil all your print production requirements at competitive rates.  We also offer an artwork design service should you require it.

    For further information, please call on 020 7482 3000 and ask to speak to a member of the Production team or email Richard.Hunt@exterionmedia.co.uk

  • We are required by our franchise partners to ensure that all advertisements comply with both the UK Code of Non-Broadcast Advertising, Sales Promotion and Direct Marketing (the CAP Code) and their individual specifications.  It is necessary, therefore, to supply your copy PDFs to copy.approval@exterionmedia.co.uk

    Please do not print your posters before you have received this approval.

    You can find detailed information on what is and is not acceptable to post on our media here

  • All posters need to be delivered to us 2 weeks before your campaign start date. If you are producing the posters yourself, your delivery address should have been provided with your confirmation of order. If you need us to resend your delivery details, please contact us on 020 3006 9232.

    If you have multiple designs, please let us know how you would like us to allocate your campaign. This information must be sent to DesignPostingInstructions@exterionmedia.co.uk at least 2 weeks before your campaign start date.  

    If your campaign is date sensitive, please ensure this has been highlighted at the time of booking.

  • London Rail

    All non-digital sites (apart from Tube Card Panels) are posted from the Tuesday night prior to your campaign start date until the Wednesday night after your campaign start date.

    Tube Card Panels are posted from the Wednesday night prior to your campaign start date until the Wednesday night after your campaign start date.need to be delivered to us 2 weeks before your campaign start date.

    Bus

    All bus sites are posted from the Sunday night prior to your campaign start date until the Wednesday night after your campaign start date.

    National Rail

    All exterior sites are posted from the Thursday night prior to your campaign start date until the Tuesday night after your campaign start date. 

    The posting of interior rail sites vary by train operator – please check with your Sales Representative on booking.

  • If you have booked your campaign through a Specialist Out of Home Agency, please request a posting report from the Customer Solutions team at: EMNational.CustomerAdvisors@exterionmedia.co.uk

    If you have booked your campaign directly with Exterion Media or through an Advertising Agency please request a posting report from the Customer Solutions team at: EMLocalCustomerAdvisors@exterionmedia.co.uk

    To achieve 100% campaign display within cycle, we need to have received your posters the full 2 weeks prior to your campaign start date.

    Our fixers take a sample of campaign photographs during posting for quality control purposes.  If any of your campaign images are captured in this way, we are happy to provide them on request to the same e-mail addresses as above.  Please note we cannot guarantee to obtain these images for every campaign.


  • To ensure that we can respond to this as quickly and effectively as possible, please send an e-mail with the poster’s location (bus registration number or station), with a photo if possible, along with any further details you can provide to !CustomerSolutions@exterionmedia.co.uk

    Depending on campaign timing, an instruction will be issued to our Delivery teams to re-post or remove the damaged poster.  We will confirm with you what action has been taken.

    Please ensure you provide us with the number of spares requested to allow us to rectify these issues.