LU ads increase action taken towards online train ticket service


The Challenge 

The online train ticket service hoped to change the habit of a lifetime and persuade consumers to buy train tickets via the company’s mobile app or website instead of directly at train stations.

The Execution

In November 2015, the online train ticket service ran an Out of Home advertising campaign which consisted of London Underground, Bus, and National Rail formats.

In order to capture the effectiveness of this campaign, we measured campaign metrics, in association with Dipsticks Research. The sample consisted of 750 respondents:

50% Young People – 18-29 years old – never married or in full time education

50% Midlife Families – 30-54 years old – must have at least one child

Test Sample: London

Control Sample: Rest of the UK

The Results

Those who recalled seeing the Tube ads were significantly more likely to feel  more positive about the online train ticket service, and to want to find out more about the brand.

Online train ticket service 2 - graph

Related case studies 

Please click on the link below to see other related case studies: 

OOH ads increase consideration to buy train tickets from the online train ticket service in the next month 

Bus ads drive action towards online train ticket service 

National Rail ads increase action taken towards an online train ticket service 

Back to Case Studies



Improving perceptions

62% of those that recalled the advertising liked the ad

Driving action

88% of those that recalled felt the advertising made them want to take action towards the online service

Please complete all required fields